At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.
We are looking for a Software Support Specialist (L1) to join us.
what we offer:
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Office-based work during probation, hybrid work afterwards.
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Medical insurance and sports compensation.
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English and German language classes.
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Access to professional training and courses.
- Gifts for important occasions.
REQUIRED SKILLS:
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1+ years of experience in Service Desk at 1st line, focused on user interaction and technical problem-solving.
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Knowledge of ITIL processes: understanding of the lifecycle of incidents, requests, and changes.
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Ability to work with technical documentation in English, including manuals, guides, and process descriptions.
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Proficient in MS Excel and MS Word for creating reports, tables, and documentation.
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Strong analytical mindset with the ability to investigate issues, identify root causes, and propose effective solutions.
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English (B1 or higher).
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RESPONSIBILITIES:
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Handle and classify user requests in Jira Service Desk, performing initial incident analysis to identify root causes and possible solutions.
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Resolve user technical requests related to the use of company information systems within the scope of the relevant support line.
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Maintain an event log with detailed descriptions of actions taken and decisions made.
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Develop and maintain administrative and technical documentation, user manuals, and training materials (including demo or training videos).
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Provide user consultations on software operation and conduct training sessions on system usage.
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Participate in projects related to software implementation, automation, and system integration.
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Create and maintain user accounts and reports.
