At LeverX, we have had the privilege of delivering over 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.
We are looking for a Support Engineer to join us. Let’s see if we are a good fit for each other!
Project:
This position is a great opportunity to join a small, dedicated support pod working closely with an internal team on a mature SaaS platform. It is a good fit for specialists who enjoy solving non-routine issues, analyzing product behavior, and combining customer communication with deeper investigation.
The team is collaborative, knowledge-driven, and focused on long-term expertise. This creates a comfortable environment for learning, professional development, and visible individual contribution. The work schedule is 2/2, from 7:00 AM to 6:00 PM.
This role is ideal for candidates who are looking for stability, a supportive team, and the opportunity to grow from product support into broader and more complex areas of IT.
what we offer:
- Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc.
- Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies.
- Global clients based in Europe and the US, including Fortune 500 companies.
- Employment security: We hire for our team, not just for a specific project. If your project ends, we will find you a new one.
- Healthy team atmosphere: On average, our employees stay in the company for 4+ years.
- Market-based compensation and regular performance reviews.
- Internal expert communities and courses.
- Perks to support your growth and well-being.
Required skills:
- 1-3 years of experience in a similar role.
- Experience supporting SaaS or other web-based products.
- Strong written communication skills and the ability to explain solutions clearly.
- Ability to investigate product behavior, configurations, and non-standard scenarios.
- Readiness to work independently and make informed decisions.
- Customer-focused mindset with a practical approach to problem-solving.
- Ability to work effectively in a dynamic environment with changing priorities.
- Understanding of when to resolve an issue independently and when to escalate it further.
- English B2+.
nice-to-have skills:
- Previous experience in L2 or advanced technical support.
- Familiarity with analytics, survey tools, or other data-driven platforms.
- Experience working in a non-scripted, expertise-based support environment.
- Interest in developing deeper technical and product knowledge.
Responsibilities:
- Support customers using a SaaS product and help resolve complex product-related issues.
- Investigate product behavior, settings, and edge cases to identify effective solutions.
- Use internal documentation and product knowledge to provide guidance and workarounds.
- Communicate clearly and professionally with customers through written channels.
- Escalate issues to the L3 team when needed, providing clear and complete context.
- Collaborate with teammates and internal stakeholders to improve support quality.
- Contribute to internal knowledge sharing and documentation updates.
