At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.
We are looking for a Software Support Specialist (L1) to join us.
Office-based work during probation, hybrid work afterwards.
Medical insurance and sports compensation.
English and German language classes.
Access to professional training and courses.
1+ years of experience in Service Desk at 1st line, focused on user interaction and technical problem-solving.
Knowledge of ITIL processes: understanding of the lifecycle of incidents, requests, and changes.
Ability to work with technical documentation in English, including manuals, guides, and process descriptions.
Proficient in MS Excel and MS Word for creating reports, tables, and documentation.
Strong analytical mindset with the ability to investigate issues, identify root causes, and propose effective solutions.
English (B1 or higher).
Handle and classify user requests in Jira Service Desk, performing initial incident analysis to identify root causes and possible solutions.
Resolve user technical requests related to the use of company information systems within the scope of the relevant support line.
Maintain an event log with detailed descriptions of actions taken and decisions made.
Develop and maintain administrative and technical documentation, user manuals, and training materials (including demo or training videos).
Provide user consultations on software operation and conduct training sessions on system usage.
Participate in projects related to software implementation, automation, and system integration.
Create and maintain user accounts and reports.